PBX vs Hosted

What you need to know: PBX stands for Private Branch Exchange. It’s a private telephone network, used by a company or organisation to make calls and control how they flow into the building. Traditionally a PBX would be held in a rack or on the wall at the company’s premises and then is connected to the PSTN (Public Switched Telephone Network) via ISDN lines. 

This allows calls from outside to reach the PBX and onwards to the right person or team. More often than not, it is down to the company themselves to manage and maintain the PBX, which can be costly. Most companies still have ISDN in place to carry voice traffic from the PSTN to their PBX and viceversa, but ISDN as a technology is fast becoming outdated. It is by its nature inflexible, expensive and difficult to work with. Indeed many experts predict the demise of ISDN by 2020, and BT has announced it will turn its ISDN network off in 2025.

Benefits of a hosted system

Hosted telephony offers a full range of voice and communications services, all hosted and supported in our own network for the utmost reliability and security. Our service is 100% hosted which means users simply need a VoIP telephone handset and an internet connection (which we can also provide if needed) to get started and is expandable as your business requirement changes.

+ No PBX maintenance costs
+ Make changes, moves and additions instantly
+ No capital outlay
+ Free calls between your offices
+ Manage your own calls and facilities
+ Great voice quality
+ Save money
+ Disaster recovery/business continuity as standard
+ Lets your staff work flexibly from wherever they want